Legal

Privacy Policy

We receive, collect and store any information you enter on our webstore or provide us in any other way (such as name, email, shipping address). In addition, we store the cookies for using our webstore to better enhance your experience. 

We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

This information is collected when you conduct a transaction on our site, and we are passed the shipping details from PayPal, which will give us your name, email address and shipping address. Your information will only be used for shipping and communication purposes only. We do not sell or give out this information to 3rd parties. 

If you would prefer that we do not process your data any further, please contact us at info@brokentoad.co.uk with the headline unsubscribe, or can click on unsubscribe at the bottom of any communication sent from us. 

Returns

Our Return Policy in short

  • Contact BrokenToad Store before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.


Return Policy

Please contact BrokenToad Store before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts BrokenToad Store and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. BrokenToad Store suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

BrokenToad Store will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. BrokenToad Store is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, BrokenToad Store reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

All enquiries: info@brokentoad.co.uk

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